Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery locations, and any specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For corporate clients, we may also collect extra business details such as company registration information, preferred delivery windows, and budget guidelines to tailor our services to your needs.

Our website automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate our site. This helps us enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and addressing inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal information to analyze market trends and optimize our operations. For instance, we may assess which arrangement types are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by following the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing use. Your information stays within our business ecosystem and is shared only as needed to provide our services or to meet legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and implement multiple protective layers. Our systems employ encryption for sensitive transmissions, secure servers for storage, and regular security updates to guard against threats.

We also maintain physical security measures for our office systems and limit access to personal information to employees who need it. Our team receives ongoing privacy and data handling training.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure transactions.

While we implement strong safeguards, no system is completely risk-free. We continuously monitor and update our security practices to counter evolving threats and maintain high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view what we hold, ask for corrections to inaccurate information, or request deletion where legally permissible.

• Access your personal information and see how we use it
• Request corrections to inaccurate or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• Submit complaints about our privacy practices

We keep your information only for as long as necessary for business purposes and legal requirements. Order records are retained for accounting and warranty purposes, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site functionality—they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are active when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve the user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings in your browser preferences. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If Celestial Flow Platform undergoes significant changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event we cease operations, we will ensure your personal information is either securely transferred to a successor entity with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may amend this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial updates occur, we will notify you by email or post a notice on our site before they take effect.

Minor updates for clarity or administrative purposes may occur without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult users. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Main operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data overseas. When this happens, we ensure appropriate safeguards are in place to protect your information under applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.